Clear terms for a clearer shopping experience.

Introduction and acceptance

This website is operated under the brand NOORIKA SALES by NOORIKA SALES AND DISTRIBUTION PRIVATE LIMITED, referred to in these Terms as "Company", "we", "us" or "our".

References to "customer", "user", "you" or "your" mean any person who visits the website, creates an account, places an order, purchases products or otherwise uses our services.

These Terms constitute an electronic agreement between you and the Company when you accept them through website use, account registration, checkout or another legally recognised electronic action.

Eligibility to use the website

You should use this website and enter into a purchase transaction only if you are legally competent to contract under applicable Indian law.

Persons who are not legally competent to enter into a contract should use the website only through a parent, lawful guardian or other legally authorised person where permitted by law.

Customer accounts

Certain website features may require you to create or use a customer account. You are responsible for ensuring that information provided in your account is accurate and current.

• Keep login credentials and passwords confidential.
• Do not allow unauthorised persons to use your account.
• Provide correct contact, billing and shipping details.
• Inform us promptly if you reasonably suspect unauthorised use of your account.

We may take reasonable action to protect an account where fraud, misuse, suspicious activity or a security issue is detected.

Product information and availability

We aim to present product names, descriptions, images, specifications, options, sizes, prices and availability as accurately as reasonably possible.

Product colours may vary slightly depending on lighting, photography, device screen, display settings or manufacturing variation. Such normal visual variation does not by itself indicate that a product is defective.

Product availability is subject to stock and may change without notice. Adding an item to a cart or wishlist does not reserve stock.

Prices, taxes and GST

Product prices displayed on the website are stated in Indian Rupees unless expressly indicated otherwise.

Applicable taxes, including GST, will be handled in accordance with the pricing information displayed at the relevant stage of the transaction and applicable law.

Shipping, delivery or other charges, where applicable, will be disclosed before completion of checkout.

Pricing errors

If a product is listed with an obvious pricing, technical or system error, we may correct the error and, where legally permissible, contact you before fulfilment or cancel and refund the affected order.

We will not use a pricing-error clause to deprive consumers of mandatory rights under applicable law.

Orders and order acceptance

Submission of an order is an offer by you to purchase the products included in that order subject to these Terms.

An automated acknowledgement or payment confirmation does not necessarily mean that an order has been finally accepted for fulfilment where verification, availability or fraud checks remain pending.

We may refuse or cancel an order for legitimate reasons, including:

• Product being unavailable or out of stock.
• Incorrect or incomplete delivery information.
• Payment failure or payment verification issue.
• Reasonable suspicion of fraudulent activity.
• Obvious pricing or technical errors.
• Legal or regulatory restrictions.
• Operational inability to fulfil the order.

Where payment has already been successfully received for an order cancelled by us, the applicable amount will be handled in accordance with our Refund & Cancellation Policy and applicable law.

Payments

Available payment methods may include payment gateways, UPI, cards, net banking or other methods displayed during checkout.

Payment processing may be performed by third-party payment service providers. Their services may be subject to their own terms, security measures and privacy policies.

• You must use a payment method you are authorised to use.
• You must not attempt to manipulate or bypass payment processing systems.
• A transaction may be subject to verification by the relevant bank, payment gateway or payment service.
• We are not responsible for delays solely caused by a bank or payment provider outside our reasonable control.

Order cancellation

Customer cancellation rights, timelines and eligibility are governed by our Refund & Cancellation Policy and any mandatory rights available under applicable law.

A cancellation request may not be possible after an order has progressed beyond a stage where fulfilment or shipment can reasonably be stopped.

Where cancellation is accepted, any eligible refund will be processed according to our published refund terms and the processing timelines of the relevant payment provider.

Shipping and delivery

Delivery estimates displayed on the website or communicated after purchase are estimates unless expressly stated otherwise.

Delivery may be affected by courier operations, weather, transport disruptions, public holidays, regulatory restrictions, incorrect customer information, remote-area service limitations or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

Detailed shipping terms are available in our Shipping Policy.

Returns, replacements and refunds

Return, replacement and refund eligibility is determined by our published Return Policy and Refund & Cancellation Policy, subject always to mandatory consumer rights under applicable Indian law.

Depending on the circumstances, we may request reasonable evidence such as:

• Order number.
• Photographs or video of the received product.
• Packaging and shipping-label images.
• Description of the issue.
• Other information reasonably necessary to verify the claim.

Any requirement for evidence will be applied reasonably and will not override rights that cannot lawfully be excluded.

Acceptable use of the website

You agree not to use the website in a manner that is unlawful, fraudulent, harmful or disruptive.

• Do not attempt unauthorised access to website systems, accounts, databases or administrative interfaces.
• Do not introduce malware, malicious scripts or harmful code.
• Do not use false identities or misleading information for fraudulent purposes.
• Do not interfere with checkout, pricing, inventory or payment systems.
• Do not scrape, copy or commercially exploit website content contrary to applicable law or our intellectual-property rights.
• Do not misuse promotions, coupons, returns or refund processes.

We may restrict access or take other reasonable action where serious misuse, fraud or security threats are detected.

Intellectual property

Website branding, layout, graphics, text, original photographs, logos, design elements and other proprietary content may be protected by copyright, trademark or other intellectual-property rights belonging to us or the respective rights holder.

Access to the website does not grant you ownership of such intellectual property.

You may use the website for lawful personal shopping purposes. Commercial copying, reproduction, republication or exploitation of protected material requires appropriate permission unless otherwise permitted by law.

Reviews and user-submitted content

Where product reviews or other customer-submitted content are available, users should provide genuine, relevant and lawful information.

Content must not contain unlawful material, impersonation, malicious code, abusive threats, unauthorised personal information or misleading commercial content.

We may moderate or remove user content where reasonably required to comply with law, protect users or maintain the integrity of website features.

Disclaimer and limitation of liability

We aim to operate the website with reasonable care, but internet services may occasionally experience interruptions, technical errors, maintenance or third-party service failures.

To the maximum extent permitted by applicable law, we will not be liable for indirect or consequential loss arising solely from events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including mandatory consumer remedies.

Events beyond reasonable control

We will not be responsible for delay or failure caused by events genuinely outside our reasonable control, subject to applicable law.

Such circumstances may include natural disasters, floods, severe weather, fire, epidemic or pandemic restrictions, strikes, transport interruption, courier disruption, government action, telecommunications failure, widespread internet outages or other comparable events.

Where possible, we will take reasonable steps to minimise the impact on affected orders.

Governing law and dispute resolution

These Terms and transactions made through our website are governed by the laws of India.

We encourage customers to contact us first so that complaints or disputes can be reviewed through our customer-support and grievance process.

Subject to mandatory consumer-protection rights and the jurisdiction granted to consumer commissions, courts or statutory authorities under applicable law, disputes may be brought before a court of competent jurisdiction connected with our registered office or such other forum having lawful jurisdiction.

Customer complaints and grievance redressal

Customers may contact us regarding product, order, payment, shipping, return, refund, privacy or website-related concerns.

Please provide sufficient information for us to identify the relevant transaction, including the order number where applicable.

Grievance Officer

Name: CHANDA RAM
Company: NOORIKA SALES AND DISTRIBUTION PRIVATE LIMITED
Email: info@noorikasales.in
Phone: +91 9982110844
Registered Address: H98, Pokaran, Pokaran, Jaisalmer, Jaisalmer, Rajasthan, India, 345021

Electronic communications

When you use the website, place an order or communicate with us electronically, you consent to receiving transaction-related communications electronically where permitted by law.

Such communications may include order acknowledgements, payment information, shipping updates, account notices, security notices and customer-support communication.

The Information Technology Act, 2000 provides a legal framework for electronic records and electronic transactions in India. :contentReference[oaicite:3]{index=3}

Third-party services

Our website may depend on third-party services such as payment gateways, courier companies, hosting services, analytics tools, communication services or external links.

Third-party providers may have their own terms and privacy practices. We are not responsible for independent third-party services outside our reasonable control, although this does not remove obligations that applicable consumer law places on us as an e-commerce entity or seller.

Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes in our business, website functionality, operational practices or applicable law.

Revised Terms may be published on this page with an updated effective date.

Changes will not retrospectively remove rights that a customer already has under a completed transaction or mandatory applicable law.

Severability and entire agreement

If any provision of these Terms is found invalid or unenforceable by a competent authority, the remaining provisions will continue to apply to the extent permitted by law.

These Terms, together with the policies expressly incorporated into them and the information shown during the relevant purchase, form the contractual framework governing use of the website and transactions made through it.