A clear process when something is not right.
This Return Policy explains when products purchased from NOORIKA SALES, operated by NOORIKA SALES AND DISTRIBUTION PRIVATE LIMITED, may be returned, how a return request should be raised, product-condition requirements, return shipping, inspection and the remedies available to customers.
Eligible voluntary return requests should normally be raised within 7 calendar days of delivery.
Voluntary returns should retain original tags, packaging and unused condition.
Incorrect, damaged, defective or materially misdescribed goods are handled separately.
An eligible remedy is processed after verification and return inspection where applicable.
Scope of this Return Policy
This Return Policy applies to eligible products purchased directly through the NOORIKA SALES website operated by NOORIKA SALES AND DISTRIBUTION PRIVATE LIMITED.
It should be read together with our Terms and Conditions, Shipping Policy, Refund & Cancellation Policy and Privacy Policy.
Products purchased through an unrelated third-party platform may be subject to the return procedure applicable to that particular platform.
Nothing in this Policy is intended to exclude or reduce a mandatory remedy available to a consumer under applicable Indian law.
Standard return request window
For products eligible for a voluntary return under this Policy, customers should submit the return request within 7 calendar days from the date of delivery.
The request must contain sufficient information to identify the purchase, including the relevant order number and the product for which return is requested.
This standard 7-day window governs our voluntary commercial return facility. It does not override a longer or different remedy that must be provided under applicable consumer law in a particular case.
When a product may be eligible for return
Subject to the conditions in this Policy, a return request may be considered in situations including:
An unused product may be eligible where the applicable product is returnable and the request is submitted within the return period.
A return may be considered for an otherwise eligible unused product within the stated return period.
Where the delivered item is different from the product ordered, contact us for verification and assistance.
Goods received damaged, defective or materially inconsistent with the description are handled under the applicable remedy process.
Damaged, defective, wrong or materially misdescribed products
If you receive a product that is damaged, defective, incorrect, spurious or materially different from the characteristics or features represented at the time of purchase, please contact us as soon as reasonably possible after discovering the issue.
Providing photographs, packaging images, labels and a short video may help us verify the issue more efficiently. However, evidentiary requirements will be applied reasonably and will not be used to unlawfully deny a mandatory consumer remedy.
Please retain
- The product received.
- Original packaging where reasonably available.
- Product tags and labels.
- Courier packaging and shipping label where relevant.
- Invoice or order information.
An unboxing video is useful for resolving transit or fulfilment disputes, but the absence of a video will not automatically eliminate a remedy that the customer is legally entitled to receive.
Condition required for voluntary returns
Unless the return concerns a genuine defect, damage, incorrect supply or another issue where such conditions cannot reasonably apply, an item submitted for voluntary return should be:
- Unused and unworn.
- Unwashed and unaltered.
- Free from stains, perfume, cosmetic marks, odour or customer-caused damage.
- Returned with original tags, labels and accessories.
- Returned in original product packaging where reasonably possible.
- Packed securely to prevent damage during return transit.
Customers may inspect a product in a reasonable manner to determine its nature, fit and suitability. Excessive use beyond ordinary inspection may affect eligibility for a voluntary change-of-preference return.
Products that may not qualify for voluntary return
A voluntary change-of-mind or fit-related return may be declined where:
- The return request is made after the stated return period, unless a legal remedy continues to apply.
- The product has been worn, washed, altered, tailored, repaired or modified after delivery.
- Tags, labels, accessories or material parts of the product are missing without reasonable explanation.
- The product shows customer-caused stains, damage, deterioration, odour or misuse.
- The item was specifically customised, personalised or altered to the customer's instructions, where legally permitted to treat it as non-returnable.
- The product was expressly identified before purchase as non-returnable for a lawful reason.
A "non-returnable" designation does not remove a customer's statutory remedy for a defective, spurious, incorrectly supplied or materially misdescribed product where applicable law requires a remedy.
How to request a return
Please do not send a product back without first contacting us and receiving return instructions.
Send the return request through our official contact channel within the applicable period.
Provide the order ID, product name and a clear reason for the requested return.
If the request is eligible, we will provide the applicable reverse-pickup or return-shipping instructions.
The returned item is reviewed and the applicable refund, replacement or other remedy is processed.
Information to include
- Order ID.
- Customer name.
- Email address or mobile number used for the order.
- Product name.
- Reason for return.
- Relevant photographs or supporting information where the request concerns damage, defect or incorrect supply.
Return shipping and reverse pickup
Return-shipping responsibility depends on the reason for the return.
| Return Reason | Return Shipping | General Treatment |
|---|---|---|
| Wrong item supplied | Company-arranged or company-supported where reasonably available | No customer return-shipping deduction where the error is attributable to us. |
| Verified transit damage or product defect | Company-arranged or company-supported where reasonably available | Appropriate remedy provided following verification. |
| Materially different from description | Company-supported where the claim is verified | Handled in accordance with applicable consumer rights and this Policy. |
| Size, fit or change of preference | Customer may be responsible for reasonable return-shipping cost where disclosed and permitted | Applicable only to otherwise eligible voluntary returns. |
Reverse pickup availability may depend on the customer's PIN code and courier-service availability. Where reverse pickup is unavailable, support may provide an alternative return procedure.
Inspection of returned products
Returned products may be inspected after receipt to confirm the return reason and verify the condition of the item.
For a voluntary return, inspection may consider whether:
- The returned product matches the original order.
- The item is unused, unwashed and unaltered.
- Original tags and relevant accessories are present.
- The product has been damaged after delivery by misuse or improper handling.
- The returned package contains all items expected as part of the original product.
Inspection is not intended to defeat valid statutory claims. Where the return concerns a genuine defect or damage, the condition will be assessed in light of the reported issue.
Refund after an approved return
Where a return is approved for refund, the eligible amount will normally be initiated after receipt and verification of the returned product, unless the circumstances justify an earlier remedy.
Refunds are ordinarily sent to the original payment method wherever technically and legally possible.
After we initiate a refund, the time required for the amount to appear in the customer's account may depend on the payment gateway, bank, UPI service or card issuer.
Refund amount
For an approved return involving our fulfilment error, a genuine defect or another situation requiring a full consumer remedy, applicable amounts will be refunded in accordance with law and the circumstances of the order.
For a voluntary size, fit or change-of-preference return, reasonable return-shipping costs may be borne by the customer where this was properly disclosed and is legally permissible.
Refund processing and return eligibility are also subject to our Refund & Cancellation Policy. Where the two policies address the same transaction, they should be read together.
Exchanges and replacements
Direct exchange availability depends on stock, product eligibility and operational availability.
Where a replacement is approved for a defective, damaged, incorrect or otherwise eligible product, the replacement may be subject to availability of the required product or variation.
If an approved replacement cannot reasonably be supplied, another appropriate remedy, including an eligible refund, may be offered where required.
For ordinary size or preference changes, the customer may be asked to return the eligible item and place a fresh order if a direct exchange facility is unavailable.
Indian consumer-protection rights
This Return Policy is intended to operate consistently with applicable Indian consumer-protection and e-commerce law, including the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.
In particular, nothing in our voluntary commercial return conditions is intended to permit us to refuse a remedy where applicable law requires an eligible product to be taken back or the consideration to be refunded.
This includes circumstances to which mandatory consumer protections apply, such as eligible cases involving defective, deficient, spurious, materially misrepresented or incorrectly supplied goods.
If any provision of this Return Policy conflicts with a mandatory consumer right that applies to a particular transaction, the mandatory legal requirement will prevail to the extent of that conflict.
Return complaints and grievance escalation
If you believe a return request has not been handled correctly, please contact customer support first with your order number and relevant correspondence.
Where the matter requires escalation, you may contact the Grievance Officer using the official details below.
Grievance Officer
Name: CHANDA RAM
Company: NOORIKA SALES AND DISTRIBUTION PRIVATE LIMITED
Email: info@noorikasales.in
Phone: +91 9982110844
Registered Address: H98, Pokaran, Pokaran, Jaisalmer, Jaisalmer, Rajasthan, India, 345021
Refused delivery and return-to-origin orders
If a shipment is refused without an accepted cancellation or another valid reason, it may be returned to origin by the courier.
Any refund or further action for such an order will be reviewed according to the circumstances, payment status, actual fulfilment costs, applicable published terms and mandatory consumer rights.
Customers should contact us promptly if they wish to cancel an order rather than intentionally refusing delivery after shipment.
Failed return pickup
A reverse pickup may occasionally fail because of courier availability, address issues, customer unavailability or operational limitations.
If a scheduled pickup fails, please contact support rather than dispatching the product independently unless our team has provided self-shipping instructions.
We may arrange another attempt or provide an alternative return method where reasonably available.
Changes to this Return Policy
We may update this Policy to reflect changes in our operational procedures, courier arrangements, products or applicable law.
Any revised version may be published on this page with an updated effective date.
A later policy change will not retrospectively remove a mandatory right or remedy that already applies to an earlier transaction.
Commercial rules cannot erase statutory rights.
Our 7-day return facility sets the ordinary process for eligible voluntary returns. It is not intended to become a shield against remedies that applicable consumer law requires us to provide.
Genuine product defects and qualifying damage are assessed according to the facts and applicable consumer remedies.
A customer should not be required to retain a materially different item merely because the ordinary voluntary return period has passed.
Product information and the actual supplied goods must be considered when reviewing a consumer complaint.
Where mandatory Indian consumer law grants a remedy inconsistent with a restrictive policy condition, applicable law takes priority.
Need to request a return?
Contact us through the official details below and include your order ID, product details and reason for the request. For damaged or incorrect products, include relevant photographs where available.
Returns should be understandable before a customer ever needs one.
Please retain your order information until you are satisfied with your purchase. If a return is required, contact our support team before sending the product back so the correct procedure can be provided. This Policy should be read together with our Refund & Cancellation Policy and all applicable consumer rights under Indian law.